How to Discuss What Matters Most This New York Times Bestseller has been updated with Answers to 10 Questions People Ask. We attempt or avoid difficult conversations every day-whether dealing with an under-performing employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success.
