The Communication Skills Workbook uses two powerful psychological tools designed to enhance communication skills: self-assessment and journaling. Participants will learn more about themselves as well as the impact of effective and ineffective communication patterns. Each section of the book uses self-assessments, activities, journaling and educational handouts to explore active listening, nonverbal communication, communication skills, awareness and empathy skills, negotiation skills. Each section begins with a self-assessment that is easy to administer, score and interpret. Follow-up activities, journaling and educational handouts-all reproducible-help individuals discover their habitual, ineffective methods of communicating with others and explore new ways for enhancing interpersonal communications.
