Fourth Edition This helps readers build their communication skills in all areas of life. This guide, now in its fourth edition, helps readers become adept in active listening, reading body language, identifying communication styles, negotiate and resolve conflicts, and even includes a section on how to talk to children.This new edition features a much-needed chapter on digital communication. Effective communication can easily be compromised when you're not able to read your conversation partner's body language, facial expression, or vocal tone.
