Recognize and Overcome the 6 Most Destructive Communication Patterns Repair communication breakdowns on the spot and drive positive results in every conversation. Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Here are practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing non-constructive habits with more effective responses.
